Who we are
Ego ("Ego", "we", "us") is a live streaming and social app operated by Ego Stream. Ego Stream is the data controller for the personal information described in this policy.
This policy applies to the Ego mobile apps for Android and iOS, this website and any related services (together, the "Service"). If you have questions, contact us at [email protected].
Information we collect
Information you give us
- Account details: your phone number, or the account identifier and basic profile you share when you sign in with Google, Facebook or Apple; your user ID and password if you set one.
- Profile: nickname, profile photo and cover photos, gender, date of birth, country, bio and any other details you choose to add.
- Content: live video and audio you broadcast, voice room audio, messages, comments, photos, videos, posts and gifts you send or receive.
- Host and agency information: if you apply to become a host or join an agency, we may ask for identity verification details and the payout account you want earnings sent to.
- Support and reports: what you tell us when you contact support or report another user.
Information collected automatically
- Device and app information: device model, operating system and version, app version, screen size, language, device identifiers (including the advertising ID where your device allows it) and push notification token.
- Network information: IP address, network type, time zone and the approximate country or city we derive from it. We do not collect your precise GPS location.
- Usage information: rooms and streams you join, features you use, gifts and purchases, and how long you stay, used to run and improve the Service.
- Diagnostics: crash reports and performance data.
- Safety records: reports, warnings, bans and other moderation history.
Device permissions
Ego asks for permission before using your camera (to go live or take photos), microphone (live streams, voice rooms, voice messages) and photos (to upload images). You can change these permissions at any time in your device settings.
Beauty and face effects in the camera are processed on your device to place the effect on your face. We do not use them to identify you and do not store face data on our servers.
How we use your information
We use your information to:
- create and secure your account and let you sign in;
- provide live streaming, voice rooms, chat, gifts, games, rankings and other features;
- process purchases of virtual items and pay host earnings;
- recommend streams, rooms and people you may like, including by country and language;
- send notifications you have allowed, such as when someone you follow goes live;
- keep the Service safe: moderate content, investigate reports, prevent fraud, spam and abuse, and enforce our Terms and Community Guidelines;
- fix bugs, measure performance and improve the Service;
- comply with legal obligations and respond to lawful requests.
Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interests in running a safe and useful Service, your consent (for example for device permissions and notifications) and legal obligations.
Moderation and automated tools
To keep Ego safe, we review content and behaviour using automated tools and human moderators. Live streams and rooms may be recorded or sampled and kept for a limited time for moderation, safety and legal purposes. Serious enforcement decisions are reviewed by a person.
What other people can see
Ego is a social app. Your nickname, profile photo, user ID, level, country, followers and public content are visible to other users. Live streams and voice rooms are public to anyone in that stream or room, and other users may record or screenshot them on their own devices. Think before you share anything you want to keep private.
How we share information
We do not sell your personal information. We share it only as follows:
| Who | Why |
|---|---|
| Real-time audio and video providers (such as Agora, Tencent Cloud and ZEGO) | To deliver live streams, voice rooms and calls |
| Cloud hosting, storage and content delivery providers | To store your content and run our servers |
| Google Firebase | Push notifications, analytics and crash reporting |
| Google, Facebook and Apple | Signing in with those accounts |
| Google Play and the Apple App Store | Processing in-app purchases (we never see your card details) |
| Game providers inside the app | Running in-app games, using your user ID and nickname |
| Payment and payout partners | Paying host and agency earnings |
| Law enforcement, regulators and others | When required by law, or to protect the safety of our users and the public |
| A buyer or successor | If Ego Stream is involved in a merger, acquisition or sale of assets |
Our service providers may only use your information to provide their services to us.
International transfers
We and our service providers process information in several countries, which may have different data protection laws from yours. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect your information when it is transferred.
How long we keep information
We keep your information for as long as your account is active and as needed to provide the Service. When you delete your account, it is deactivated straight away and can be restored for 60 days. After that we delete or anonymise your personal information, except for information we must keep longer for legal, tax, accounting, fraud prevention or safety reasons.
| Information | How long |
|---|---|
| Account and profile | While your account is open, plus the 60-day recovery period after you delete it |
| Purchase and payout records | As long as tax and accounting law requires, usually up to 7 years |
| Moderation records | Up to 1 year, longer for serious violations |
| Backups | Up to 30 days before they are overwritten |
Your choices and rights
- Access and edit: view and update most of your profile in the app.
- Delete: delete your account in the app or by following the steps on our account deletion page.
- Permissions and notifications: turn camera, microphone, photo and notification access on or off in your device settings.
- Block and report: block users and report content from their profile or from the stream or room.
Depending on where you live, you may also have the right to request a copy of your information, correct it, restrict or object to certain processing, withdraw consent and complain to your local data protection authority. To make a request, email [email protected] from the email address linked to your account, or include your user ID. We may need to verify your identity before acting on a request.
Security
We use technical and organisational measures to protect your information, including encrypted connections, access controls and monitoring. No system is completely secure, so please use a strong password, keep your login private and tell us at [email protected] if you think your account has been compromised. If a breach affects your personal information, we will tell you and the authorities without undue delay, as the law requires.
Children
Ego is only for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that a user is under 18, we close the account and delete their information. If you believe a child is using Ego, please tell us at [email protected]. See our Child Safety Standards.
Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date above and, for significant changes, notify you in the app before they take effect.
Contact us
Ego Stream
Email: [email protected]