How purchases work
You can buy virtual currency, such as diamonds, inside Ego. All payments are handled by Google Play on Android or the Apple App Store on iOS, using the payment method on your store account. We never see or store your card details.
Virtual currency and items have no cash value and can only be used inside Ego. See our Terms of Service.
Refunds
Purchases are generally final once the currency has been added to your account. Refunds are handled by the store you paid through:
- Google Play: request a refund from your Google Play order history, or through Google Play Help.
- Apple App Store: request a refund at reportaproblem.apple.com.
If a refund is granted, we remove the matching currency from your account. Refunded or charged-back purchases that were already spent may lead to a negative balance or account restrictions.
Paid but did not receive your items?
- Close and reopen Ego, then check your balance again. Purchases sometimes take a few minutes to arrive.
- If it is still missing, email [email protected] with your user ID, the purchase date and the order number from your Google Play or Apple receipt.
We will check the order and add the missing items if the payment went through.
Unauthorised purchases
If someone made purchases on your account without permission, contact your app store first, then email [email protected] so we can secure your account.